Boiler Breakdown Callouts in Swindon

In older terraces the usual culprits are a weeping radiator valve, a joint in pipework that has been altered over the years, or the pressure relief valve letting water out through a pipe on the outside wall. Check under radiators and look for a dripping pipe outside, then tell me what you find when you call.

Phone. A breakdown is easier to sort when I can ask a few questions straight away, such as the make of the boiler, what the display shows and whether the hot water still works. The form is fine for servicing or installation enquiries, but for a boiler that has stopped, call the number on this page.

The boiler make and model, which is usually shown on the front or underside or in the manual, any fault code, the reading on the pressure gauge, whether it is a combi or has a hot water cylinder, your postcode, and when the problem started. That lets me narrow down the likely fault before I see it.

I cover the SN1, SN2, SN3 and SN5 postcodes, including Old Town, Coate and Stratton St Margaret on the edges of town. I travel in from Highworth, about 6 miles away, so give me your full postcode when you ring.

Write the code down exactly, including any letters, and check whether your boiler manual lists it. Many codes point to low pressure or a failed ignition. Don't keep switching the boiler off and on hoping it clears. Give me the code when you call, because it tells me where to start.

It depends on what has failed, whether parts are still available for that model and how often it has gone wrong lately. Tell me the code when you get in touch and I'll talk through what it might mean. If a repair makes sense, I'll say so. If it doesn't, ask and I'll explain what a correctly sized replacement would involve, and the decision stays with you.

Report the breakdown to your landlord or letting agent first, as boiler repairs in a rented home are normally their responsibility. They can call me directly, or ask you to arrange it with their permission. Either way, I need someone at the property to let me in and show me the boiler.

On a combi, lukewarm hot water can come from a sticking diverter valve, a partly blocked heat exchanger or a flow problem. It is still worth calling about, because it often gets worse and can end in the boiler stopping altogether. Tell me whether every hot tap is affected or just one.

Usually, yes. A boiler fault doesn't normally affect other gas appliances. If you smell gas, though, leave everything off and call the National Gas Emergency Service on 0800 111 999 first. If the hob won't light either, the problem may be the gas supply or meter rather than the boiler.

Keep warm safely, using an electric heater if you have one, and never heat a room with a gas cooker. Don't remove the boiler casing. Clear the cupboard or space around the boiler, and note anything that changes, such as a new code or the pressure dropping further.